Job vacancy Ticketing Officer

EXO TRAVEL is the leading destination management company (DMC) in Asia, operating in Cambodia, Vietnam, Thailand, Laos, Myanmar, Indonesia, Japan, Malaysia, Saudi Arabia, South Korea, and Singapore. We provide travel services for tour operators, travel agents, event organizers and individuals from around the world. 

EXO TRAVEL (Cambodia) is currently looking for a potential candidate to fill in the position below:

Position Overview

The Ticketing Officer is responsible for consulting customers and making the airline ticket reservations. S/he negotiates with airlines to achieve the bookings as well as solves the customer complaints.

Duties

• Sales
• Make airline ticket reservations and bookings on GDS systems.
• Provide information to clients, discuss requirements and advise on suitable travel options, travel regulations, itinerary, passport and visa requirements.
• Use GDS system, check queues, time limit alerts, and amendments.
• Develop and build a database of leisure and corporate organizations.
• Negotiate with airlines to achieve the bookings.
• Make a policy & procedures of ticketing consultant guidelines and communicate with all staff for implementation of good service quality.
• Communicate with sales consultants and provide encouragement, help and advice.
• Deal with disciplinary matters and customer complaints.
• Follow up on customer payment.
• Maintain quality standards, deadlines, and proper procedures, correct errors or problems.
• Report immediately about job performance problems to the Ticketing Supervisor/Manager to identify causes and issues and to work on resolving problems.
• Promote responsible options whenever available.
• Contact with suppliers
• Deal with different airlines regarding booking prices.
• Deal with airline agencies about fare enquiries and lost ticket queries.
• Maintain good working relations with airlines, clients, agents, etc.
• Accounting
• Check the financial statement for revenue results in the ticketing department.
• Collect payments and maintain up-to-date accounting records of transactions.
• Liaise with Accounting department for issuing invoices

Requirements

• Qualifications:
• Bachelor’s Degree in Tourism or related field
• 1-2 years’ experience in ticketing. Previous experience in Travel industry would be highly appreciated
• Working experience as airlines agent is a plus
• Good knowledge of Galileo, Amadeus, Abacus or Sabre system
• Outgoing personality, responsibility & high commitment
• Skills:
• Good analytical & planning skills (itineraries, destinations, prices, etc.)
• Good communication in English (both written and spoken)
• Team spirit and ability to work under pressure.
• Good computer skills (MS Word, Excel, Outlook)