Job vacancy Sales Manager

We are now looking for qualified candidate to fulfill the position below:

Job Grade: 3

Department: Sales

Staff Supervise Indirect: N/A

Job Purpose: The primary job responsibility is to close sales, research new accounts, maintain existing accounts and solicit new business for the Hotel KVL. The Sales Manager’s primary function is to maximize profits of the hotel through creative and selective selling.

Duties

• KEY RESULT AREAS
• Consistently do customer contacts with both existing customers and potential customers.
• Assist the Assistant Director of Sales in the development of the Sales and budget preparation.
• Handle both leisure and corporate segment and ensure the production of room nights.
• Responsible for achieving yearly revenue targets for both Rooms & F&B.
• Create a target account list and provides strategies for account acquisition.
• Represent and promote the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.
• Conduct market research on the competitors and reports findings to DOSM.
• Professionally conduct site inspections of the hotel facility.
• Conduct Sales Calls to the domestic market and secondary cities for account development.
• Identify and handle sales lead effectively and efficiently.
• Represent the hotel and participate in domestic and international sales activities.
• Act as the deputy of the Assistant Director of Sales in his/her absence.
• Contribute and be creative to product and sales development.
• Fulfil Customer Relationship Management responsibilities and sales goals for defining customers through planned customer interviews.
• Monitor and report on market and competition within the own market segment.
• Prepare and update customer management reports and ensures all necessary follow up work is carried out on time.
• Active distribution of product information and creates awareness in the markets, and business segments or responsibility.
• Active in participation and submission of reports at sales meetings.
• Assist in planning and coordinating sales activities and events.
• Manager account base and maintain all customer information up to date manually and electronically.
• Provide on-going advice and support to staff under his/her supervision.
• Undertake tasks as and when requested to fulfil the marketing and sales objectives of the hotel.
• Abide by both the hotel and brand policies and procedures.
• Analyses evaluate and improve personal performance continually.
• Carry out other tasks as directed by the Assistant Director of Sales.
• GENERAL
• To respond to all enquiries within 6 hours and overseas enquiries 24 hours. Effective follow-ups are to be conducted for such enquiries.
• To effectively utilize the standard forms and letters to ensures that such forms and letters are presented in a most professional manner.
• To maintain an effective account and account management through Opera and to be fully competent with operating Opera Sales and Catering system.
• To ensure that all data input in the Opera Sales and Catering is accurate and updated.
• To trace accounts and bookings are logged into Opera Sales and Catering daily and ensures that traces are acted upon timely and thoroughly.
• To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
• To ensure that group resume, long stay memo, site inspection memo, VIP List and others important information are distributed to support department in a timely manner.
• To be fully responsible for recording and maintaining accurate room rates and guest’s
• preference.
• To maintain the highest standard in grooming.
• To ensure the cleanliness of workplace and its surrounding area.

Requirements

• Job Knowledge
• Years of related experience: 3 to 4 years
• Education / qualification: Bachelor Degree
• Essential Job Skills
• Knowledgeable and able to lead all tasks within the area of responsibility.
• Experience and skilful in Internet and other major computer programs.
• Able to use the Sales and Front Office computer systems.
• Knowledgeable in a specific market segment (WHO or COR)
• Understand the market and competition.
• Excellent written and spoken in English.
• Good at computer skills
• Knowledge and understanding of Opera
• Good interpersonal & communication skills.
• Able to work independently and as a team.
• Desirable Job Skills
• Good team building and training skills
• Good knowledge of leadership skills
• Good writing and oral proficiency in English
• Level of Independence
• Makes decision within policy.
• Is required to perform independently and proactively with minimal guidance.
• Level of Thinking
• Type of Thinking
• Difficulty – May face situation that require modification of methods or techniques
• Communication / Interpersonal skills
• Skill level
• Good interpersonal skills required. Interacts with both colleagues and guests, business partner and owner
• Language Skills
• Deals or negotiate in Khmer and English. Advantageous to be able to deal in additional languages.
• CONFIRMATION OF EMPLOYMENT REQUIREMENTS
• Conversant with relevant emergency procedures.
• Knowledge of relevant rules & regulations.
• Knowledge of the company, hotel, and its environment.
• English language requirements met or exceeded.