Job vacancy It Helpdesk Specialist

Phnom Penh Derivative Exchange Plc is a Central Counterparty company licensed by SERC. To enhance our operation, we are seeking qualified candidates as following:

Job Description

IT helpdesk Specialist experts provide technical and troubleshooting assistance related to MT4, MT5 trading platforms and other technical tools and products. Working within a company, these professionals must be excellent communicators and be able to translate their technical knowledge into actionable direction. They know how to research a problem and come up with a solution when they don't have an answer.

Work condition:

• Mon – Fri (Rotating Shifts)
• Morning Shift: 06:00~15:00.
• Night Shift: 14:00~23:00.
• Night Shift (Graveyard Shift): 22:00~07:00.

Working days are from Monday to Friday, and shifts are required in case of Cambodian national holidays.

Compensation

• NSSF
• Insurance
• Other benefits according company’s policy

Duties

• Financial platform back-end setting maintenance (MT4, MT5, Back office)
• Bridge system setup and maintenance, record query
• Setup and maintenance of various plug-ins and related tools
• Complete customer requirements and troubleshooting
• Monitor and maintain stable system operation
• Answering customer questions and troubleshooting

Requirements

• Bachelor’s degree in IT or related field (Fresh graduates are encouraged to apply)
• Working knowledge of basic operation of clerical related software, operating system
• Knowledge and experience in customer service
• Language skills: excellent English (Chinese is preferable)