Job vacancy Restaurant Manager

Key responsibilities

Staff and Team Performance

• To take full responsibility for resourcing and managing all aspects of the Knai Bang Chatt beach front business to ensure there is a motivated and skilled workforce and all direct reports fully understand their roles
• Ensure there is consistent, regular resource planning to meet the needs of the business
• Establish & maintain lines of control and delegate responsibilities as appropriate
• Lead and manage restaurant staff, through the establishment of high ethical and professional standards, goal setting, coaching and developing, and performance reviews.
• Work closely with the Staff in training staff on excellence in customer service and operations issues.
• Motivate and inspire team members to achieve outstanding results.
• Practice a policy of equal opportunity employment.
• Generally, make the beachfront restaurant and bars a preferred employer for Service staff in the region of Kep.
• Be the lead coach and advisor in dealing with performance and HR issues
• Conform with company HR policies
• Conducting daily pre shift meetings involving key points of service and kitchen updates
• Attend daily OPS meetings to help contribute to Resort Team success
• Perform Daily Kitchen and FOH Meetings to keep staff informed on day to day OPS

Reporting and Financial

• Provide the F&B director with the requested and required daily, weekly and monthly reports
• Ultimate responsibility for achieving sales and operating cost budgets for the business unit
• A comprehensive understanding of POS systems and ability to teach and guide supervisors

Supplier relationship

• Negotiate competitive pricing along with F&B director with suppliers in regards to all required inventory relevant to the service side of the restaurant & lounge
• Ensure regular price checks with suppliers are conducted to match negotiated prices

Marketing and sales

• Endeavour to achieve pre-established sales targets.
• Ensuring our Sustainable practice has presence with staff/guests
• Ensure that The beachfront Restaurant and bars are prominently visible to our guests and to locals and visitors of Kep and surrounding destinations
• Lead the development of competitive specials and product offers for promotions and marketing initiatives.
• Recognize new opportunities to grow revenue

Guest satisfaction

• Lead the staff in delivering excellence service and memorable dining and drinking experiences to all customers
• Assist Khmer service staff in the resolving of on the floor customer issues
• Ensuring that tables throughout the day of service are touched by the Manager several times

Product development and product research

• Become familiar with the food and beverage offerings of our competitors within the destination
• Undergo competitor product and pricing analysis along with the DFB, where possible
• Review, revise and refresh the The Sailing Club Restaurant beverage offering on a regular basis

Safety and risk

• Ensure that Knai Bang Chatt & beach front outlets exposure to risk is minimized
• Ensure that health and safety issues are given paramount attention
• Assess and report on all external risks (e.g weather, destination overcrowding) etc and develop strategies to minimize exposure to those risks
• Ensure the Emergency Response Plan is understood by all staff
• Conduct regular training and awareness sessions to ensure all staff are prepared for emergencies

Requirements

Strategic vision establishes a vision and direction for the future of the business, function or department.

Leadership creates and communicates a clear view of the future direction and ensures action of direct reports toward the vision.

Achievement orientation demonstrates through decisions and actions a sense of importance to get the job done; focuses on the most important things; takes actions to overcome obstacles and seek solutions.

Influence and impact uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement; modifies behavior to individuals involved.

Customer service makes customers a primary focus of actions and decisions. Identifies and meets customers needs, making them a primary focus of your work.

Teamwork interacts effectively with other people both on a one-to-one basis and in groups; works effectively as a member of a team to achieve a shared goal.

Coaching and development uses appropriate methods and interpersonal styles to develop, motivate and coach a team towards the successful completion of the project or to improve their results or competencies

Attributes

Examine the key personal attributes for this role i.e. what type of person is best suited to this type of work:

• A desire to live and work in Kep and a readiness to embrace the challenges of working in a small provincial environment
• A readiness to embrace the demands and responsibilities of management
• A high level of self-motivation and high professional standards
• A desire to tackle the challenges of growing a business
• An organized and methodical approach to work
• A meticulous, obsessive attention to detail
• An ability to work highly competently with numbers, costing and accounts.
• A patient and flexible manner able to cope with frustrations that go with working in a developing country and with people from different language/ cultural backgrounds.
• An ability to work well under pressure in a busy environment
• A capacity to lead a team of restaurant and kitchen staff
• A high guest / customer service ethic.
• A comprehensive understanding of issues pertaining to health and safety in the hospitality industry.
• Excellent written and verbal communications skills including an ability to write procedures and reports, respond to customer concerns and queries
• An aptitude for problem solving
• Impeccable judgment skills.
• A preparedness to work long hours
• A positive attitude and an ability to balance work and life.